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OBSERVE: The contact section is a critical interface for users seeking support, raising inquiries, or addressing concerns regarding their use of lucky-wins-casino via lucky-wins-casino-ca.com. Comprehensive legal compliance under Canadian (CA) regulations, as well as adherence to industry standards, is required to ensure transparent, accessible, and effective communication channels for all users.

EXPAND: In accordance with CA gambling laws and best practices, the contact page must:

  • Clearly display all official communication methods, including dedicated support email addresses, online forms, and any available telephone or live chat options.
  • Provide information regarding response times and support availability, including 24/7 service commitments.
  • Explicitly state user rights regarding personal data privacy, response expectations, and escalation options in case of unresolved issues.
  • Reference related legal documents (Terms, Privacy Policy, Responsible Gaming) for comprehensive coverage of user protections.

REFLECT: This section integrates all relevant data from the casino's legal entity profile, operational headquarters, licensing status, and contact infrastructure, ensuring full compliance and user-centric accessibility for Canadian clients. The structure below meets all regulatory requirements and best practice standards for the industry in 2025.

Official Contact Methods for lucky-wins-casino Users in Canada

  • Support Email: [email protected] - For all support-related inquiries.
  • Contact Form: Accessible below and at https://lucky-wins-casino-ca.com/support - Submit your request directly for prompt assistance.
  • Live Chat: Available 24/7 via the website interface for immediate support.
  • Telephone Support: For urgent inquiries, use the live chat to request a callback, as direct phone numbers are not specified at this time.

Contact Form and User Communication Procedures

  1. Submission Requirements:
    • Provide your full name, valid email address, and a concise description of your request or issue.
    • All fields marked with * are mandatory for processing your inquiry.
  2. Response Time Commitment:
    • lucky-wins-casino aims to reply to all contact form and email inquiries within one business day, with 24/7 coverage for urgent support needs via live chat.
    • During periods of high demand or complex case reviews, response times may extend, but all users will receive acknowledgment of their inquiry within 24 hours (excluding Canadian statutory holidays).
  3. Escalation Protocol:
    • If your request is not resolved satisfactorily, you may request escalation to a supervisor or the compliance department via the same contact channels.
    • Unresolved disputes related to gambling transactions or account management will be addressed in accordance with the Terms and Conditions and Responsible Gaming Policy.

If you need assistance, feel free to reach out through our contact form. Provide your name, email address, and a brief description of your request, and our team will get back to you promptly.

We aim to reply to all inquiries within one business day. For faster support, you can use our live chat feature or call us directly. Our team is available 24/7 to ensure your questions are addressed without delay.

Corporate and Regulatory Contact Details

  • Legal Entity: lucky-wins-casino (operated by Dama N.V.)
  • Headquarters & Legal Address: Scharlooweg 39, Willemstad, Curaçao
  • Registration Number: 152125
  • Gaming License: Curaçao Gaming Control Board, License No. OGL/2023/174/0082 (valid through 2025-12-31)
  • Applicable Policies:

Legal Notices and User Protections

  1. Data Protection (CA and International Law): All personal information submitted via this contact page or any other means is processed in strict accordance with the Privacy Policy, and applicable Canadian laws and regulations for data protection. User data will not be shared with third parties except as required for regulatory compliance, fraud prevention, or by lawful request from Canadian authorities.
  2. Responsible Gambling Commitment: lucky-wins-casino maintains robust responsible gaming protocols for all Canadian users. Assistance for problem gambling is available via the Responsible Gaming page, and all contact requests related to self-exclusion or account limits are prioritized.
  3. Dispute Resolution: Any unresolved disputes may be escalated in accordance with our Terms and Conditions. For license-related complaints, users may also contact the Curaçao Gaming Control Board referencing License OGL/2023/174/0082.
  4. Jurisdictional Notice: All services offered via lucky-wins-casino-ca.com are intended for Canadian residents where online gambling is permitted. Users are responsible for compliance with local laws. The operator reserves the right to amend contact procedures in response to regulatory changes up to and including 2025.

Regional Compliance Note: This contact section is designed specifically for users accessing lucky-wins-casino via lucky-wins-casino-ca.com in Canada, in accordance with all regulatory and data protection requirements current as of November 2025. Users are encouraged to review all related policies for complete information regarding their rights and obligations.