Terms & Conditions

OBSERVE: Identify key terminology used across the document and operational contexts. EXPAND: Include legal and technical definitions relevant to CA and online gambling sector, ensuring all critical terms are clearly explained. REFLECT: Present clear, accessible definitions supporting user understanding and contractual clarity.

• Operator: The entity responsible for the operation of lucky-wins-casino-ca.com, specifically Dama N.V., registered at Scharlooweg 39, Willemstad, Curaçao (company registration number 152125), licensed by the Curaçao Gaming Control Board (License OGL/2023/174/0082; valid through 2025-12-31).
• User: Any natural person who accesses, registers, or otherwise uses the services provided by lucky-wins-casino-ca.com.
• Player: A User who has registered an account and participates in betting, wagering, or other gambling activities on lucky-wins-casino-ca.com.
• Bet: A monetary stake placed by a Player on any game or event offered on lucky-wins-casino-ca.com.
• Bonus: Any promotional incentive, including credits, free spins, or similar offers, granted by lucky-wins-casino and subject to specific terms.
• Wager: The act of staking money or bonus funds on a game or event, as per the rules of lucky-wins-casino-ca.com.
• KYC (Know Your Customer): Regulatory process involving the verification of a User's identity and eligibility.
• Account: The personal, non-transferable registration profile created by a User to access and use gambling services.
• CA: Refers to Canada, the primary region of operation for the purposes of these Terms.

Account Registration

OBSERVE: Registration requires compliance with age and identity verification standards. EXPAND: Integrate CA regulatory requirements for online gambling, KYC obligations, and user responsibilities. REFLECT: Ensure procedures protect both operator and user, maintaining legal integrity and security.

1. Eligibility: Only individuals who are at least 18 years of age and legally permitted to participate in online gambling under CA laws may register. Users must not be residents of jurisdictions where online gambling is prohibited.
2. Account Creation Process:
   • Users must provide accurate, complete, and verifiable information during registration, including a valid email address and personal details.
   • Email verification is required to activate the account.
   • Users must complete KYC procedures, which may include submission of government-issued identification, proof of address, and verification of payment methods.
3. User Obligations:
   • Users are responsible for maintaining the confidentiality of login credentials and must not share account access.
   • Information provided must be updated promptly if changed. Misrepresentation may result in account suspension or termination.
   • Each individual may only register one account. Multiple accounts are strictly prohibited.
4. Regional Compliance Note: lucky-wins-casino reserves the right to request additional documentation to satisfy CA regulatory requirements and may suspend or close accounts that fail to meet KYC standards.

Betting & Gameplay Rules

OBSERVE: Analyze all operational and behavioral rules for betting and gameplay. EXPAND: Integrate CA fairness standards, anti-fraud measures, and live interaction protocols. REFLECT: Ensure clear guidance for Players, robust integrity protection, and regulatory alignment.

1. Betting Limits & Types:
   • Minimum and maximum bet amounts are specified for each game and may be amended at the Operator's discretion.
   • Various bet types (e.g., single, multiple, live) are offered, subject to posted rules.
2. Bet Placement, Cancellation & Modification:
   • Bets are considered final once confirmed. Modification or cancellation is not permitted unless due to technical error or as otherwise specified within game rules.
   • lucky-wins-casino reserves the right to void, cancel, or adjust bets in the event of system malfunction, fraud, or regulatory breach.
3. Conduct in Live Casino & Chats:
   • Players must behave respectfully towards others; offensive, abusive, or fraudulent conduct is strictly prohibited.
   • Use of automated tools, bot software, or collusion is forbidden and may result in immediate account termination.
4. Regional Compliance Note: All gameplay must comply with CA fairness standards and responsible gambling practices. Disputes over game results will be resolved according to CA and Curaçao regulatory guidelines.

Bonus Terms

OBSERVE: Identify conditions for bonus qualification, activation, and use. EXPAND: Ensure CA-compliant bonus transparency, anti-abuse measures, and clear user obligations. REFLECT: Present precise bonus rules and restrictions, reducing risk of misunderstanding or misuse.

1. Activation & Wagering Requirements:
   • Bonuses are subject to explicit activation requirements, such as minimum deposit amounts or bonus codes.
   • All bonuses must be wagered a specified number of times (as detailed in the relevant promotion) before withdrawal of bonus funds is permitted. Unless otherwise stated, the standard wagering requirement is 35x the bonus amount, to be met within 30 days of activation.
2. Prohibited Actions & Games:
   • Players may not engage in bonus abuse, including but not limited to attempting to gain an unfair advantage, using multiple accounts, or colluding with others.
   • Certain games may be excluded from bonus wagering; full details are provided in each promotion's terms.
3. Policy on Combining Promotions:
   • Unless expressly permitted, bonuses and promotions cannot be combined or stacked. Only one active bonus per Player at any time.
   • lucky-wins-casino reserves the right to amend or withdraw any bonus offer at its sole discretion, subject to notification procedures.
4. Regional Compliance Note: All promotional activity is conducted in line with CA advertising and consumer protection standards. Full bonus terms are available at https://lucky-wins-casino-ca.com/bonus-terms.

Payments & Withdrawals

OBSERVE: List all accepted payment methods and outline financial conditions. EXPAND: Integrate CA anti-money laundering requirements, refund policies, processing protocols, and transparent disclosure of fees. REFLECT: Provide comprehensive, legally defensible financial terms ensuring user clarity and regulatory compliance.

1. Deposit Methods:
   • Accepted payment methods include credit/debit cards, e-wallets, and approved cryptocurrencies, as listed on the lucky-wins-casino-ca.com website.
   • Deposits must be made from accounts registered in the Player's own name. Third-party deposits are strictly prohibited.
2. Withdrawal Methods & Processing:
   • Withdrawals are processed to the same method used for deposit, subject to successful completion of KYC verification. lucky-wins-casino may require additional documentation to comply with CA anti-money laundering laws.
   • Processing times vary by method: typically 1-3 business days for e-wallets and up to 5 business days for cards or bank transfers. Cryptocurrency withdrawals may be subject to additional security checks.
3. Limits & Fees:
   • Minimum and maximum transaction limits apply and are specified on the payment page. lucky-wins-casino does not charge withdrawal fees, but intermediary banks or payment processors may apply charges.
4. Refunds & Bonus Reversals:
   • Refunds of deposits or bets are only granted in the event of technical error or regulatory requirement. Bonuses may be reversed if terms are violated or if fraudulent behavior is detected.
5. Regional Compliance Note: All transactions are monitored for compliance with CA financial regulations, anti-money laundering, and fraud prevention protocols. lucky-wins-casino reserves the right to block, delay, or reverse transactions pending investigation.

Limitation of Liability

OBSERVE: Establish the operator's legal obligations and liability limitations. EXPAND: Include CA-mandated consumer protections, transparent disclaimers, and maximum compensation clauses. REFLECT: Protect the operator against undue risk while preserving user rights.

• Operator Obligations: lucky-wins-casino is committed to providing fair, accurate, and transparent gaming services. All game outcomes are determined by certified random number generators or regulated processes, as applicable.
• Exclusions of Liability: The operator is not liable for:
  • Technical failures, system errors, or network interruptions outside its direct control;
  • Losses arising from unauthorized account access resulting from user negligence;
  • Indirect, incidental, or consequential damages, including loss of profits or data.
• Maximum Compensation: In any event, the operator's liability is limited to the amount of the disputed bet or wager.
• Regional Compliance Note: These limitations do not exclude or restrict liability for fraud, gross negligence, or other obligations that cannot be limited under CA law.

Intellectual Property Rights

OBSERVE: Protect all proprietary rights in content, branding, and software. EXPAND: Emphasize the prohibition of unauthorized use, copying, or distribution. REFLECT: Safeguard operator's intellectual assets while informing users of their obligations.

• Copyright Notice: All website content, software, graphics, logos, and trademarks are the exclusive property of lucky-wins-casino-ca.com and/or its licensors.
• Restrictions: Users may not copy, reproduce, modify, distribute, or create derivative works from any part of the website or its content without prior written consent.
• Legal Enforcement: Unauthorized use of intellectual property may result in civil or criminal penalties under applicable laws.

Privacy & Data Protection

OBSERVE: Address the processing and protection of personal data. EXPAND: Reference applicable CA and international data privacy standards. REFLECT: Ensure user awareness of privacy rights and operator obligations.

• All personal data is processed in accordance with the Privacy Policy of lucky-wins-casino-ca.com, which complies with CA and international data protection regulations.
• Users are encouraged to review the Privacy Policy for detailed information on data collection, usage, and rights.

Changes to Terms

OBSERVE: Define procedures for amending Terms and notifying users. EXPAND: Ensure CA-compliant consumer notification standards. REFLECT: Maintain transparency and user choice regarding contractual updates.

• lucky-wins-casino reserves the right to amend, update, or replace these Terms at any time. Material changes will be communicated via email and/or on-site notification banners.
• Continued use of the site after changes become effective constitutes acceptance of the new Terms. If you do not agree with the amended Terms, you must discontinue use of all services.
• Updated Terms will always indicate the effective date at the top of the document.

Termination & Suspension

OBSERVE: Detail the grounds and process for account sanctions. EXPAND: Incorporate CA consumer protection and fair treatment standards. REFLECT: Ensure clarity, fairness, and legal defensibility in all account actions.

1. Grounds for Termination or Suspension:
   • Violation of these Terms, applicable laws, or regulatory requirements;
   • Provision of false or misleading information during registration or KYC processes;
   • Evidence of fraud, money laundering, collusion, or other prohibited activity.
2. Procedures:
   • Users will be notified via registered email of any intention to suspend or terminate their account, except where prohibited by law or in cases of suspected criminal activity.
   • Where permitted, users may appeal suspension or request clarification through customer support.
3. Refunds & Funds Handling:
   • Any remaining account balance, excluding funds withheld due to regulatory investigation or breach, will be returned to the user within 30 days of termination, subject to KYC and withdrawal requirements.
4. Regional Compliance Note: All account closures comply with CA and Curaçao regulatory obligations for user protection and anti-money laundering.

Governing Law & Jurisdiction

OBSERVE: Specify the applicable law, jurisdiction, and dispute resolution processes. EXPAND: Align with CA cross-border gambling frameworks and international standards. REFLECT: Provide users with clear recourse for legal disputes.

• These Terms are governed by and construed in accordance with the laws of Curaçao, without prejudice to any applicable consumer protection laws of CA.
• Any dispute arising from or relating to these Terms, services, or use of lucky-wins-casino-ca.com shall be subject to the exclusive jurisdiction of the courts of Curaçao.
• Where required by CA law, players may also have the right to submit complaints to local regulatory authorities or to independent arbitration as specified by applicable regulations.

Contact Information

OBSERVE: Present all relevant contact channels for support and legal communications. EXPAND: Ensure accessibility and compliance with CA consumer contact standards. REFLECT: Facilitate effective resolution of user queries and legal matters.

• Customer Support Email: [email protected]
• Support Webform: https://lucky-wins-casino-ca.com/support
• Headquarters/Legal Address: Scharlooweg 39, Willemstad, Curaçao
• Website: https://lucky-wins-casino-ca.com
• Legal Department Contact: All legal notices and formal correspondence should be directed to the legal address above or via the customer support email.

Regional Compliance Note: If you require regulatory assistance in CA, you may contact your local gambling authority for further guidance.